Reference

Legal Terms That Govern Your Account

These legal terms set out the rules and conditions that apply when you use mt996, including account eligibility, accepted payment methods like DANA, OVO, and GoPay, and your rights as an account holder.

Account Eligibility RulesDANA, OVO, GoPay PolicyJurisdiction-Dependent AccessData Handling StandardsContact Rights
mt996 Legal Terms That Govern Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these legal terms, your account rights, or how a specific policy applies to your wallet — DANA, OVO, or GoPay — our support team handles policy queries directly. Reach us through the channels below, and include your registered account ID so we can pull up your record without delay.

Live Chat Support Access live chat from your account dashboard. Describe your legal query and include your account ID. We route policy questions to the right team as quickly as possible.
Email Policy Desk Send detailed legal or account-rights questions to our email support desk. Attach any relevant transaction references so we can review your case with full context.
Account Help Centre For written policy documents, data-request forms, or account-closure procedures, head to the Help Centre inside your account settings and select the Legal section.
YOUR RIGHTS AND DATA

What We Do with Your Account and Data

We handle account data with clear retention rules and defined contact procedures. Your personal information is collected at registration, used only for account operation and payment processing, and is not sold to third parties. Here is how each area is managed so you know exactly where your data goes and what you can do about it.

Data Handling

Account data — name, contact details, wallet ID for DANA, OVO, or GoPay — is stored securely and used only for identity verification, transaction processing, and account communication.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of what we hold via email.

Request a Change

To correct, update, or request removal of your account data, contact our email support desk with your account ID. We confirm receipt and process verified requests within our review window.

Legal Questions We Get Asked Most

Below are the legal questions we hear most from account holders in Indonesia. Each answer covers the actual policy step, not a generic pointer — so you know exactly what applies to your account.

Account access depends on your local legal environment. You must be of legal age in your jurisdiction and located in an eligible region where access is permitted under local law.

DANA, OVO, and GoPay transactions all fall under our account terms. Each wallet provider's own terms also apply when you send or receive funds through their platform.

Send a request to our email support desk with your registered account ID. We confirm receipt and process verified data requests in line with our stated retention and access policy.

We send a notification to the email address linked to your account before any changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Raise any dispute through live chat or our email support desk first, quoting your account ID and the relevant transaction reference. Cases that cannot be resolved directly follow our formal escalation procedure.

Yes. We may suspend or close an account if submitted information cannot be verified, if activity conflicts with our policy, or if you request closure. Data retention rules still apply after closure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.