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How mt996 Handles Your Personal Data

This page explains exactly what data mt996 collects when you open an account, make a deposit through DANA, OVO or GoPay, or contact our support team — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataData retention policyYour right to request changes
mt996 How mt996 Handles Your Personal Data
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required to resolve disputes and comply with applicable law. Once that period ends, your personal records are deleted from our systems. Below are the four areas we take most seriously when it comes to your privacy.

Payment Data Isolation

DANA, OVO and GoPay transaction data is used only to reconcile your account balance. We do not forward payment references to advertising or analytics partners at any time.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings from your browser, though some features may not work without them.

Account Access Security

Every login triggers a session token check. If we detect a new device or an unusual IP, we may ask you to verify via the OTP sent to your registered phone number before access continues.

Data Retention and Deletion

Account records are held while your account remains open. After closure, we keep only what local legal requirements demand, then delete the rest. Submit a deletion request through the Help Centre.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we handle your information, our support team is the right first step. Reach out through any of the channels below and include your registered account email so we can verify your identity before processing the request.

Live Chat Open the chat widget from any page on mt996. State that your message is a privacy request so the agent can route it to the right team quickly.
Email Support Send your privacy request to our support email listed in the account help section. Include your registered email and a clear description of what you need.
Account Help Centre Log into your mt996 account, head to the Help section, and submit a ticket under the Privacy category. Track the status from the same page.

Your Privacy Rights at mt996 — Common Questions

These are the questions we get most often about how mt996 handles personal data, what your rights are, and how to act on them. If your question is not here, contact us through live chat or the account Help Centre.

We collect your name, email, phone number and date of birth at registration. Payment steps via DANA, OVO or GoPay add transaction references, but never your wallet PIN.

We share data only with payment processors like DANA, OVO and GoPay, and only the fields needed to complete a transaction. We do not sell your data to advertisers or data brokers.

Contact our support team via live chat or email, include your registered account email, and specify you want a data access request. We will verify your identity before responding.

Yes. Submit a deletion request through the account Help Centre. We will remove your data once it is no longer required under applicable legal or dispute-resolution obligations.

We use session cookies to keep you logged in and functional cookies for account preferences. You can adjust cookie settings in your browser, though some account features depend on them.

After closure, we retain only what local law requires for record-keeping or dispute resolution. Once that period ends, your personal data is deleted from our systems entirely.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.